About 3 months ago, I called it a day when my contract for the handphone ended. I was dead tired of the endless harassment by telemarketers, crooks and unsolicited SMSes that were out to cheat me. I was billed several times for services I did not consume and that was included in my bill. I have to find time to check my phone bill line by line to make sure there was no mis-billing.
Recently, the telcos have done what amounts to cheating. The send an SMS for a service and if you don't reply to cancel it, it means you have agreed to subscribe to it. They will proceed to bill you. If you're too busy, you won't even notice these billings.
Here are some stories....
Watchout for deceptive Singtel charges and practices.
Singtel includes a 3 month Free MP3 Download service in the fine print of new mobile plans
At the end of 3 months you must OPT-OUT to avoid a $5/mth change
It appears to be impossible to opt-out of this service
Last week I discovered a charge of $16.05 for something called "MP3 Music Pack" on my Singtel mobile account. I called Singtel to get it removed as it was not something had requested or used. After much discussion the operator told me the charge was for 3 months use of the service, after the initial 3 month FREE trial period expired. Six months ago I signed up for Singtel's Mobile Broadband plan, not changing my basic phone plan, but seems that Singtel included this free value added service. She told me I should have responded to an SMS message that was sent to me if I DID NOT want to continue with this "service" at a costs $5.35/mth.She cancelled the $16.05 change and I told her to cancel this value added service. I thought that was the end of it. An hour ago I got this text message:"MP3 Music Pack FREE offer will end in 3 days & a charge of $5.35/mth applies if you wish to continue. You may unsubscribe from MP3 Music Pack site."I have just wasted 45 mins trying to find any reference to this website - there is nothing on the SingTel site as this seems to be a 3rd party service. I managed to log on to my IDEAS account and discovered this:Date & Time Transaction Description Content Provider Qty Price Transaction Fee 01/11/2007 12:00:46 AM MP3 Music Pack Oracle Vision 1 $5.00 $0.00 Even googling Oracle Vision and MP3 Music Pack does not provide any way to opt-out. Only other people complaining about the same problem.Unfortunately I am travelling for a few weeks and cannot easily call Singtel but will give them hell when I get back.In the meantime check your bills.This is clearly a scam and Singtel is enabling it by including it in most new mobile plans, and then making opting-out virtually impossible (at least for me). According to Singtel's website you get this "MP3 Music Pack" service and the additional $5.35/mth charge if you have signed up for Singtel's iOne+, iTwo Value, iTwo+ plans - it's most popular ones. It is highly likely Singtel have signed-up many hundreds of thousands of people to new plans this year. At $5 per month that is getting to be pretty serious money.If you can figure out how to opt-out of this "service" please let me know.
I feel like I have just been cheated by Singapore's biggest phone services provider, Singtel.I think I have to alert people out there because number-porting is now available, and more people might be unknowingly penalised like me.Here's the story:My Singtel 2-year contract ended on 29 Oct 2008.I want to change provider to Starhub while retaining my old hp number which I use on the Singtel SIM card.Hence, I sign a plan with Starhub on 22 Oct 2008 and ported over my old number to Starhub SIM card on 31 Oct.Obviously no premature termination of contract.And I did not expect Singtel to bill me on permature termination while jumping ship to Starhub.What I am angry and sad and disappointed about Singtel:Last and latest bill from Singtel charged me on "Equipment Plan Termination" - $250.
There is no explanation, I DON'T EVEN KNOW WHAT EQUIPMENT PLAN TERMINATION MEANS. Which means, as a consumer with rights, I don't know what I am being billed for!I checked and found out that it means I bought my Handphone at a discounted or so called contract rate with them. e.g. less $200 off the phone if you sign ABC plan with us.Which I find totally absurd. I do not owe Singtel anything according to my knowledge.Throughout the 2 years with them I was a really patriotic customer who told everybody Singtel is the best, with the best coverage and clarity etc, and jio-ed the "whole world" to change Singtel.Facts:I did not buy a hp at point in time when I signed contract which ended on Oct 29 2008. Yes, I was told I would be charged for prematured termination. Yes, I agreed and signed on the dot.In the mean time, I bought a K800 at $500+ definitely empty phone no-contract price from Singtel dealer at Jurong Point. I lost it after 2 months, from Mar to May 2007.Hence, I bought another empty phone (I THOUGHT) from Singtelshop Weat Mall, N95 at $1188. HOW CAN THIS PRICE BE CONSIDERED CONTRACT PHONE!!!THE BEST THING: Singtelshop did not TELL ME nor ASK ME TO SIGN ANYTHING, that this is a contract phone, and that if I bought ANY phone from official big big SINGTELSHOP, it's ALL contract phone regardless of price of whether you sign plan. Hence it means that I have just agreed to ANOTHER 2-year plan to STAY with Singtel OVER my existing line plan. Which means without my knowledge, I am on a DOUBLE contract ending on different dates.They say there are fine prints under the T&C when you buy a phone. Thing is, we are not alerted to it AS USUAL. And I did not SIGN anything. If I were made to sign, I AM THAT KIND WHO READS EVERY FINE PRINT! Then I would know, and would not anyhow terminate my contract.They don't ask you to sign, and they expect you to know. AND I was under 21 years old. It means, under the law which is SUPPOSED to protect not-so-liable citizens who are supposed to be gullible and cannot sign anything (I can't even apply for my own roaming services), they should ask for a guarantor besides me when I buy the phone, to double check.ALL THESE, they did not do.I feel like the DBS cheat old people with money case now!They did not lie. They just DID NOT TELL YOU THE WHOLE TRUTH.EVEN MORE ANGRY BECAUSE:Singtel only sent me a small and unobvious SMS to offer me to stay with them (since we can now retain numbers regardless of providers).They did not make a single meaningful effective effort to ALERT customer that their plan is ending, and to retain their customer.Maybe they are just planning to cheat people into penalties like premature termination and all. They think they are the biggest, so give us this DISGUSTING attitude that they don't need us. And we want to leave, leave.Wheareas, Starhub has been treating its customer with sincerity and care (I have cable and maxonline) and show us they THEY KNOW WE EXIST.HOW DOES SINGTEL EXPECT A CUSTOMER LIKE THIS TO NOT JUMP SHIP???I wonder.I complained to them about this, and they automatically waived my caller-ID charges at $5 a month for 5 months. ABSOLUTELY STUPID and useless as I have already told them clearly in the complaint that I have switched lines. CAN'T THEY USE THEIR COMMON SENSE!!!Please be alert, those of you who want to retain you number while changing providers, especially if you bought a phone from Singtelshop not on the point in time that you signed plan. And let your friends know, ask them to check as well.*I know most people buy phone when they sign plan, and I might be minority victim.Now, I will have to pay the charges. But this is going to CASE. I hope they will put up measures to protect consumers... sigh.
wah so jialat....i similar situation as u but mine is e broadband...i sign 2 yrs contract with them in 2005, which means after 2007 i'm free to choose to either cont / stop rite??den i moved out of my hse early 2008... my bills were not paid from march to july.... $35 x 5 = $175... in e end they terminated e line in aug and charge me a total of $500+!!!i called e hotline and they told me early termination fee = $88++, admin fee = $53++ and miscellanous fee.... WTF? can from $175 jump to $500.... anyway by e time i read e lawyer letter ( thank god i went hm tt day! ) i left 2 days to pay up or pay more money to e lawyer... i LPPL pay up first lor.... happened 3 days back... dun understand y got termination fee also since i'm not under any contract...